Friendly and helpful! I came in for a general inspection on my 2000 Avalon and it turned out there was quite a bit to get fixed and replaced, but they kept in touch, the estimate turned out to be accurate, and they showed me the lineup of all the parts they replaced so I could see the damage and wear on them. There's a clear effort to keep you in the loop about your vehicle and I've been fully satisfied every single time. great work