I’ve been to many different shops, and as a woman, it’s very difficult to find a place that’s not trying yo gouge your pockets for extra cash. These guys were so respectful, friendly, and completely transparent in their process. They even found a major issue that could have cost me so much more in the future. I can say that I will be a regular customer! Thank you!!
We are so glad you had such a fantastic experience Victoria. Thank you for trusting us and for taking the time to leave such thoughtful feedback. A huge part of what we’re trying to build here is exactly what you described, a place where people feel respected, and comfortable instead of pressured or taken advantage of, and hopefully learn a thing or two about their vehicle. I hate that so many people walk into repair shops already expecting the worst, especially women, and we work hard every day to be the opposite of that experience. Catching those little things before they become these huge scary monsters is very important to us, especially since those issues turn into something much more expensive down the road. That’s why we believe in slowing down, inspecting properly, and being transparent about what we find. And honestly, even with a 5-star review, I’m always open to hearing where we could improve. If there was anything we could have done even better, communicated more clearly, or any part of the process where we could’ve gone above and beyond more, I’d genuinely love to hear it. Providing the absolute best Auto Pros experience means never getting comfortable, and feedback like yours helps us keep raising the standard. Once again, thank you Victoria, and we look forward to taking care of you moving forward.
- Auto Pros