I called because squirrel got caught inside engine and needed to be removed and engine light was on yellow. Asked Bobby to remove animal and he said they would do a diagnostic (even though i brought in one O’Reillys had just done) Bobby said diagnostic AND removal would be $220 Lo and behold they found all sorts of errors in which they wanted to do a top engine for carbon clean at the tune of over $1900. This didnt sound right so i asked my longtime mechanic and he said only spark plugs and coils replace. I called to let Bobby know that is all iwanted snd he argued with me - i told him i wanted to think about it My son picked up the car and mechanic said they saw the animal but didnt remove it- they charged me the $220 merely to run their diagnoztic machine and not fix the problem reauested When i adked Booby why the
Hi Debbie, I'm sorry for any confusion in your time here at Auto Pros, hopefully I can clear some of that up. As you see from the jobs you declined, one of them was the carcass removal. A diagnostic does not include the process and time it takes to remove and clean in this situation. Also to clarify, our diagnostic procedure goes far beyond reading codes which simply anyone can do with a code reader. Our process aims to find the root cause of the issue so it does not return. In your particular case, as you can see from our notation and your declined jobs, your oil separator is stuck in the open position and will require replacement along with spark plugs. On an Audi that repair comes out to $1207.10. On top of that, due to the heavy presence of carbon buildup, we did advise to perform an internal carbon treatment priced at $279.00. Replacement of spark plugs and ignition coils will not resolve the issues with your vehicle. If you have any further questions, please feel free to give us a call or drop by for a visit.
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